After purchasing a used vehicle, the Audi of USR did not provide me a license plate until 5 weeks after purchase, which is beyond the temp plate validity. They refused to provide a loaner vehicle for the lack in service and dodged my phone calls, I was also told just to "hope not to get pulled over" and gave a verbal "we will pay the ticket" but refused to give any documentation saying so. Per the Audi contact, any agreement not provided in writing and signed by appropriate parties will not be held to any value.
Will never do business with this company once my warranty is up.
Worked with Andrew Kurland and Mark Edens. Got a great deal on a new car and a fair price for my trade. They made everything quick and efficient. I highly recommend.
Additionally, brought my car in for repair due to a warranty covered failure, the vehicle has now been with them 8 days. No update to vehicle completion was given, just an update on the warranty company. I had to call and almost every time I did, my service manager or mechanic were not available or had already left. Calls were placed anytime from 10am to 5pm. Audi refused to provide a loaner vehicle in the intermittent.
Cole Tatsuno rocks! He made the process so easy. He definitely knows his cars and was always responsive when I had questions. When we picked up the car, he had all the paperwork ready. I could not have asked for a better car purchasing experience. Keep up the awesome work and know you have a client for life!
I've honestly never had a worse experience with such a reputable company.
Purchased a 2016 RS7 on June 29 and the experience could not have been better. Spiro accompanied my wife and me as I took a spirited test drive with his encouragement. He was very knowledgeable and answered all my questions. We worked out a reasonable deal on my trade in and had excellent dealings with Frank the sales manager for used car sales. I did not want to write a positive review based on my first experience since I needed to return back to the dealer for registration and a front license plate holder. Before returning I had some questions by phone and email for Frank and Spiro and I received prompt helpful answers from both. The day I returned for the needed service I was treated like royalty by Frank. The service department worked with me in figuring out best spot for front plate and even added my bumper guard protector I purchased all with no charge. Excellent service. Shortly after I returned home I received a call from Spiro to make sure everything went well. I would definitely recommend the Jack Daniel's Audi to anyone interested in an exceptional experience.
This dealership was top notch! Rudy went above and beyond to make sure I purchased the car I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Jack Daniels Audi to anyone who is looking to buy a new vehicle. I got a new car and a new friend. Thanks Rudy !!!!
Jack Daniels Audi Of Upper Saddle River is a US Car Dealer based in Upper Saddle River, New Jersey. Jack Daniels Audi Of Upper Saddle River is located at 243 Route 17 South, Upper Saddle River, NJ 07458, USA.
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